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COVID-19 UPDATES

24 MARCH 2020

CUSTOMER & STAFF CARE IS OF GREAT IMPORTANCE TO US, SO AS OF MARCH 23RD TO FALL IN LINE WITH RECOMMENDED GOVERNMENT GUIDELINES WE HAVE CLOSED OUR DOORS TO THE PUBLIC AT OUR TRADE COUNTER AND WORKSHOP.

CUSTOMERS CAN STILL ORDER PARTS ON LINE BUT WE RECOMMEND CONTACTING US FIRST TO CHECK STOCK AVAILABILITY AND PROCESSING TIMES. YOU CAN DO THIS THROUGH THE ONLINE WEB SHOP CONTACT US FORM OR DIRECTLY AT: SALES@JETSKICENTRE.CO.UK


AS UPDATES BECOME AVAILABLE WE WILL UPDATE THIS PAGE ACCORDINGLY.


30 MARCH 2020 - UPDATE
CUSTOMERS CAN STILL REACH US!
EVEN THOUGH OUR OFFICES, WAREHOUSE AND WORKSHOPS WILL NOT BE OPEN IN THE NORMAL MANNER OR TIMES YOU CAN STILL REACH US ON 01323 761500 AS THIS NOW DIVERTS IF UNATTENDED.

RETURNS -
PLEASE NOTE, WE WILL NOT BE ABLE TO OFFER RETURNS DURING THIS PERIOD FOR ANY INCORRECTLY ORDERED OR CANCELLED ITEMS. THIS DOES NOT EFFECT YOUR STATUTORY RIGHTS AND WE WILL HONOUR ALL RETURNS ONCE WE CAN RETURN TO SOME FORM OF NORMAL OPERATION.

REFUNDS -
GENERAL REFUNDS ON RETURNED ITEMS WILL BE DONE ONCE WE CAN ACCEPT RETURNS.
REFUNDS ON CANCELLED ORDERS WHICH HAVE NOT BEEN DESPATCHED WILL BE TRANSACTED AS SOON AS POSSIBLE BUT DUE TO STAFF LIMITATIONS THIS MAY NOT BE THE SAME DAY.


18 APRIL 2020 - UPDATE
OUR COURIER DPD HAS ADVISED THERE ARE SOME ADDITONAL DELAYS ON INTERNATIONAL TRANSIT TIMES BUT THE UK IS MAINLY UNAFFECTED.

12 MAY 2020 - UPDATE
COURIER UPDATE - WE ARE NOW ABLE TO PROCESS SMALL ITEM ORDERS BY DELIVERY WITH ROYAL MAIL, THIS SERVICE HAS NOW RESUMED WITH LIMITATIONS TO REGULARITY OF DESPATACH FOR THE TIME BEING

06 JULY 2020 - UPDATE
TO FALL IN LINE WITH LATEST GOVERNMENT GUIDELINES, OUR TRADE COUNTER IS NOW OPEN BUT CUSTOMERS WILL BE RECEIVED AT A NEW COUNTER IN THE SIDE ENTRANCE ONLY. WE REQUIRE ALL VISITORS TO WEAR MASKS OR FACE COVERINGS IF MEDICALLY EXCEPT OF WEARING A MASK.

04 AUGUST 2020 - PARTS UPDATE
SOME OF OUR SUPPLIERS THAT WE DISTRIBUTE FOR HAVE GIVEN A STOCK WARNING NOTIFICATION. ROCK OIL, KAWASAKI, BRP, WSM AND SBT ARE LOW ON SOME PRODUCTS. WE STRONGLY ADVISE CUSTOMERS TO CONTACT US BY PHONE OR EMAIL PRIOR TO PLACING ORDERS TO CHECK WHAT THE LATEST STOCK SITUATION AND LEAD ETA WILL BE.

ORDER DESPATCH TIMES - THERE ARE POSSIBLE DELAYS IN DESPATCHING YOUR ITEM, THIS IS DOWN TO THE SHEER VOLUME OF SALES AND ORDERS WE ARE CONTINUALLY RECEIVING, PLEASE CHECK THE CURRENT DESPATCH TIME IF YOU REQUIRE AN ORDER BY A DESIGNATED TIME!

STAY SAFE...…..SAVE LIVES...….STAY AT HOME